TaleLens Privacy Policy

Effective Date: August 1, 2025

This Privacy Policy describes how TaleLens ("we", "our", or "us") collects, uses, stores, shares, and protects your personal data when you access our website or use our services at talelens.ai.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, hashed password, and optional profile data (e.g., avatar).
  • User Content: Story drafts, prompts, character settings, uploaded images or other creative content.
  • Payment Details: Handled by third-party processors like Stripe. We do not store full payment card data.
  • Communications: Messages you send us via support, feedback, or surveys.

1.2 Information We Automatically Collect

  • Device & Logs: IP address, browser type, OS, language, access time, referrer URL.
  • Usage Behavior: Features used, number of storybooks created, session duration.
  • Cookies & Tracking: Used to maintain login state, remember preferences, and analyze usage.
  • Analytics Tools: We use tools like Google Analytics to understand service usage.

1.3 Third-Party Information

If you sign in with a third-party account (e.g., Google), we may receive your name, email, and profile photo with your permission.

2. How We Use Your Information

We use your data for the following purposes:

  • To Provide Services (Contractual necessity): Account verification, subscriptions, and story creation.
  • To Improve Services (Legitimate interest): Product optimization, error debugging, and model development (using anonymized data).
  • To Communicate (Contractual/legal interest): Transactional emails, alerts, support responses.
  • Marketing (Consent): Newsletters and promotions, only if you opt in.
  • Legal Compliance & Security (Legal obligation): Fraud prevention, law enforcement cooperation.

3. Information Sharing

We do not sell your personal data. We only share it with:

  • Service Providers: Cloud storage, analytics, payment processors, customer support—under confidentiality agreements.
  • Legal Requests: When required to comply with law or legal proceedings.
  • Safety & Protection: To prevent harm, fraud, or rights violations.
  • Business Transfers: In mergers, acquisitions, or similar transactions.
  • Shared Accounts: Basic information may be visible to account managers (e.g., parent or teacher).
  • With Your Consent: For any other purposes outside this policy.

4. Children's Privacy

  • Under 13 Years: Only accessible with verifiable parental consent. Parents must create and manage the account.
  • Limited Data Collection: We only collect what's strictly necessary for service delivery.
  • Parental Rights: Parents may review or delete their child's data by contacting us.

5. Your Rights and Choices

Depending on your location (e.g., under GDPR, CCPA, PIPL), you may:

  • Request access, correction, or deletion of your data;
  • Restrict or object to processing;
  • Request data portability;
  • Opt out of marketing;
  • For minors, exercise rights through a legal guardian.

📧 Contact: support@talelens.com

6. Data Security & Retention

  • Security: We use encryption, access controls, and regular audits.
  • Retention: We retain data only as long as necessary or legally required. We periodically review retention schedules.

7. International Data Transfers

Your data may be processed outside your jurisdiction (e.g., the U.S.). We use legal safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

8. Policy Updates

We may update this policy. For major changes, we will notify you by email or in-service. Please check this page regularly.

9. Contact Us

If you have questions or complaints about this Privacy Policy, contact us at:
📧 support@talelens.com